Frequently Asked Questions

General

Q: What is Xetabytes Cloud Storage?

Xetabytes Cloud Storage is storage for the Internet. It’s a simple storage service that offers software developers a highly-scalable, reliable, and low-latency data storage infrastructure at very low costs.

Q: What does Xetabytes Cloud Storage offer?

Xetabytes Cloud Storage provides a simple web service interface that you can use to store and retrieve any amount of data, at any time, from anywhere on the web. Using this web service, developers can easily build applications that make use of Internet storage. Since Xetabytes Cloud Storage is highly scalable and you only pay for what you use, developers can start small and grow their application as they wish, with no compromise on performance or reliability. Xetabytes Cloud Storage is also designed to be highly flexible. Store any type and amount of data that you want; read the same piece of data a million times or only for emergency disaster recovery; build a simple FTP application, or a sophisticated web application such as the Netflix.com rental website. Xetabytes Cloud Storage allows developers to focus on innovation, not figuring out how to store their data.

Q: How do I get started on Xetabytes Cloud Storage?

To sign up for Xetabytes Cloud Storage, click the “Sign up” button on the Xetabytes Cloud Storage home page. After signing up, please refer to the Xetabytes Cloud Storage Documentation and sample code on our home page to begin using Xetabytes Cloud Storage.

Q: What kind of data can I store?

You can store virtually any kind of data in any format.

Q: How much data can I store?

The total volume of data and number of objects you can store are unlimited. The largest object that can be uploaded in a single Upload is 500 Megabytes. PUT requests are subjected to your server's capability to handle requests

Q: How reliable is Xetabytes Cloud Storage?

Xetabytes Cloud Storage uses Ceph Storage, which gives 3N level of redundancy that enables customers to reduce their costs by storing noncritical, reproducible data at lower levels of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

Q: How can i increase my storage capacity on Xetabytes Cloud Storage?

Xetabytes Cloud Storage was designed to scale automatically to your needs. You do not need to worry about reaching your limits as you have access to unlimited storage usage.



Billing

Q: How much does Xetabytes Cloud Storage cost?

With Xetabytes Cloud Storage, you pay only for what you use. There is no minimum fee. However, prices vary accross countries of usage. Xetabytes Cloud Storage is currently available in 5 different currencies. Please refer to our pricing tab for detailed information.

Q: How will I be charged and billed for my use of Xetabytes Cloud Storage?

With Xetabytes Cloud Storage, you pay only for what you use. There is no minimum fee. However, prices vary across countries of usage. Xetabytes Cloud Storage is currently available in 5 different currencies. Please refer to our pricing tab for detailed information. There are no set-up fees or commitments to begin using the service. At the end of the month, your Xetabytes Account Balance will automatically be charged for that month’s usage. You can view your charges for the current billing period at any time on the Xetabytes Cloud Storage web site, by logging into your Xetabytes Cloud Storage account, and clicking “Account”.

New Users get free Xetabytes credit and a total of 50,000 data requests. The volume of storage billed in a month is based on the maximum storage used throughout the month. Xetabytes measure your maximum storage usage in a month to generate your monthly charge.
Know that:
YOUR STORAGE USAGE IN BYTES IS ROUNDED UP TO THE NEAREST GIGABYTES TIER. 207 BYTES => 1GB TIER; 1.01GB => 2GB TIER
Assume you store 2.07GB of data (your usage has exceeded the 2GB tier and now within the 3GB tier) in your Xetabytes storage at the beginning of January, and the middle of January your usage rose to 5.09GB (within 6GB tier) for an hour or less. You will be billed for 6GB usage at the end of your monthly cycle (January) (Note that your cycle starts when you exceed your free tier.) as it is your maximum usage for the month of January. Your total amount payable for a cycle will be displayed below your account balance in your account panel.

After the usage of your free 50,000 data requests, you will be billed per 10,000 data requests as stated in our pricing tab

Q: I have exceeded my free Xetabytes credit but i have not used up my free 50,000 data requests

Your 50,000 data requests is not binded by time. Your free Xetabytes credit does not affect your free data requests. You will not be billed for data requests as long as you have not exceeded your free 50,000 data requests



Currency

Q: What currency can i use to pay my Xetabytes Cloud Storage bills?

Xetabytes Cloud Storage offers payment based on your geolocation in local currencies of 5 countries:

  • Nigerian Naira
  • Kenyan Shillings
  • United States Dollar
  • British Pounds
  • Swiss Francs
Local currencies of other countries will be added soon.

Q: My country's currency is listed as one of supported local currencies, how do i set my local currency for payment?

Xetabytes Cloud Storage detects your location via your IP address and sets your default currency automatically. if your IP's geolocation's currency is among the supported local currencies, your local currency will be your default billing currency.

Q: Does your billing include taxes?

Except as otherwise noted, our prices are exclusive of applicable taxes and duties, including VAT and applicable sales tax.



Account

Q: Why do i have to add funds to my account?

Xetabytes will not charge debit/credit cards directly to avoid the stressful banking procedures it takes every month to bill a card successfully. All your bills are charged from your Xetabytes account balance without any hassle. Adding of funds into your account requires you to pay a sum of money into your Xetabytes account with your valid debit/credit card. With this, Xetabytes is able to reduce the stress you will go through monthly to authorize payment into a one time affair. You do not have to worry about your card being charged all the time. This also allows your account to gain full self control and will continue to work uninterrupted for a long time without being hindered by lack of access to funds due to banking restrictions.

Q: What if my account balance becomes insufficent for my next billing?

When your account balance becomes too low Xetabytes send you recurring notifications to remind to fund your account.

Q: What happens when my account balance becomes insufficient?

When your account balance becomes insufficent, access to services will be terminated temporarily pending the payment of new funds into your account.

Q: What happens when i fail to add funds to my account?

Access to your services is locked temporarily. If you fail to add funds after two months, your files will be erased completely without trace. However, your account will remain valid and locked until you have added new funds

Q: How long do i have before i loose my files after my access is revoked?

You have exactly 2 months to refund your account or you loose your files. However you will stiill have access to log into your account but access to cloud will be restricted



Security

Q: How secure is my data?

You can securely upload/download your data to Xetabytes Cloud Storage via SSL endpoints using the HTTPS protocol. Ensure to keep your private key away from priving eyes. Xetabytes uses a 256-bit AES encryption to secure your account details. Alternatively you can use your own encryption libraries to encrypt data before storing it in Xetabytes Cloud Storage.

Need help?

  • Support and Questions

    We are happy to help with any questions you have. Take a look at our FAQ for more information or get in touch